Twenty Training Workshops for Listening Skills Book

Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Training Objectives Demonstrate how effective listening can enhance organizational performance Improve interpersonal relationships among staff Eliminate common blockages to listening Selected Workshops How Well do You Listen? Blocks to Listening Listening Between the Lines Active Listening Communication Styles two-way Communication Listening and Stress When the Phone Rings Remembering What You Hear Notetaking Concentration Time Guidelines Each workshop takes 1-3 hours.