Difficult Conversations: How to Discuss What Matters Most Book

	Foreword	vii
	Acknowledgments	ix
	Introduction	xv
	The Problem	1
1	Sort Out the Three Conversations	3
	Shift to a Learning Stance	21
	The "What Happened?" Conversation	23
2	Stop Arguing About Who's Right: Explore Each Other's Stories	25
3	Don't Assume They Meant It: Disentangle Intent from Impact	44
4	Abandon Blame: Map the Contribution System	58
	The Feelings Conversation	83
5	Have Your Feelings (Or They Will Have You)	85
	The Identity Conversation	109
6	Ground Your Identity: Ask Yourself What's at Stake	111
	Create a Learning Conversation	129
7	What's Your Purpose? When to Raise It and When to Let Go	131
8	Getting Started: Begin from the Third Story	147
9	Learning: Listen from the Inside Out	163
10	Expression: Speak for Yourself with Clarity and Power	185
11	Problem-Solving: Take the Lead	201
12	Putting It All Together	217
	A Road Map to Difficult Conversations	235
	A Note on Some Relevant Organizations	249