Quick Skills: Skills for the First Time Supervisor Book

	Introduction	1
Workshop 1	Being a Supervisor	3
	A Step Up	4
	Why Be a Supervisor?	4
	Functions of a Supervisor	6
	A Fundamental Skill: Time Management	10
Workshop 2	The Supervisor as Leader	13
	Leadership Style	14
	Three Rules of Thumb	18
	Qualities of a Good Leader	22
Workshop 3	Three Essential Tasks	25
	The Core Functions	26
	Setting Goals and Planning	26
	Organizing Work and Assigning Tasks	30
	Controlling Work Performance	33
Workshop 4	Decision Making	37
	Uncertainty and Risk	38
	Steps for Effective Decision Making	41
	"Selling" Your Decision	45
Workshop 5	Motivating Employees	49
	Why Is Motivation Important?	50
	Types of Motivation	50
	The Hierarchy of Needs	53
	Motivating Today's Workers	56
Workshop 6	Communicating with Employees	59
	Communication Problems	60
	Listen, Listen, Listen!	60
	Giving Instructions	64
	Giving Criticism	67
Workshop 7	Employee Evaluations	71
	Why Evaluate?	72
	Guidelines for Evaluating Employees	74
	Disciplining Employees	77
Workshop 8	Handling Change and Conflict	81
	Managing Change	82
	The Nature of Conflict	83
	Resolving Conflicts Constructively	86