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Book Categories |
| Acknowledgments | ||
| List of Contributors | ||
| 1 | Emerging Perspectives on the Psychology of Legitimacy | 3 |
| 2 | Theories of Legitimacy | 33 |
| 3 | Reflections on Social and Psychological Processes of Legitimization and Delegitimization | 54 |
| 4 | A Perceptual Theory of Legitimacy: Politics, Prejudice, Social Institutions, and Moral Value | 77 |
| 5 | Blame It on the Group: Entitativity, Subjective Essentialism, and Social Attribution | 103 |
| 6 | Status versus Quo: Naive Realism and the Search for Social Change and Perceived Legitimacy | 135 |
| 7 | Tolerance of Personal Deprivation | 157 |
| 8 | Legitimacy and the Construal of Social Disadvantage | 176 |
| 9 | Individual Upward Mobility and the Perceived Legitimacy of Intergroup Relations | 205 |
| 10 | Restricted Intergroup Boundaries: Tokenism, Ambiguity, and the Tolerance of Injustice | 223 |
| 11 | The Emergence of Status Beliefs: From Structural Inequality to Legitimizing Ideology | 257 |
| 12 | Ambivalent Stereotypes as Legitimizing Ideologies: Differentiating Paternalistic and Envious Prejudice | 278 |
| 13 | Legitimizing Ideologies: The Social Dominance Approach | 307 |
| 14 | The (Il)legitimacy of Ingroup Bias: From Social Reality to Social Resistance | 332 |
| 15 | Conflicts of Legitimation among Self, Group, and System: The Integrative Potential of System Justification Theory | 363 |
| 16 | The Architecture of Legitimacy: Constructing Accounts of Organizational Controversies | 391 |
| 17 | A Psychological Perspective on the Legitimacy of Institutions and Authorities | 416 |
| 18 | License to Kill: Violence and Legitimacy in Expropriative Social Relations | 437 |
| Index | 469 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Lance dickson
reviewed The Psychology of Legitimacy: Emerging Perspectives on Ideology, Justice, and Intergroup Relations on November 14, 2012 The Psychology of Legitimacy: Emerging Perspectives on Ideology, Justice, and Intergroup Relations
A short but significant introduction to customer service in libraries (especially public libraries). Matthews' main idea is to focus library customer service, even operations, from the outside-in to consider library audience as well as the audience's needs. The beginning suggests considering library audience in terms of the customer's needs and wants, and how the library responds to those needs and wants. By intentionally creating a desirable experience where a customer can easily navigate and use the library, Matthews suggests that the library will create a "WOW!" experience and create an advocate for the library. Matthews certainly hammers home the "outside-in" philosophy, but I see the idea as having very useful implications for libraries, which as Matthews asserts, are frequently inward-focused. While there may be skepticism to having the library so intensely service-focused, in truth that is a predominant function of contemporary public libraries, and the library as an organization (including staff) can benefit from adopting Matthews' suggestions.
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