Performance of Financial Institutions: Efficiency, Innovation, Regulation Book

	Foreword
	Preface
1	What Drives the Performance of Financial Institutions?	3
2	Efficiency of Financial Institutions: International Survey and Directions for Future Research (Reprinted with permission from European Journal of Operational Research.)	32
3	Inside the Black Box: What Explains Differences in the Efficiencies of Financial Institutions? (Reprinted with permission from Journal of Banking & Finance.)	93
4	Diversification, Organization, and Efficiency: Evidence from Bank Holding Companies	153
5	Product Focus Versus Diversification: Estimates of X-Efficiency for the U.S. Life Insurance Industry	175
6	REIT Performance: Does Managerial Specialization Pay?	199
7	Bank Relationships: A Review	221
8	Inside the Black Box: What Makes a Bank Efficient?	259
9	An Optimisation Framework of the Triad: Source Capabilities, Customer Satisfaction, and Performance	312
10	Disentangling Within- and Between-Country Efficiency Differences of Bank Branches	336
11	The Challenges of the New Electronic Technologies in Banking: Private Strategies and Public Policies	367
12	Technological Change, Financial Innovation, and Financial Regulation in the U.S.: The Challenges for Public Policy	388
13	The Effects of Entry Restrictions on Bank Performance in the United States	416
14	Risks and Returns in Relationship and Transactional Banks: Evidence from Banks' Returns in Germany, Japan, the U.K., and the U.S.	443
15	Acceptable Risk: A Study of Global Currency Trading Rooms in the U.S. and Japan	462
	Index	496