Class Acts: Service and Inequality in Luxury Hotels Book

Class Acts: Service and Inequality in Luxury Hotels, In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews an, Class Acts: Service and Inequality in Luxury Hotels

3.5 out of 5 stars based on 2 reviews

Class Acts: Service and Inequality in Luxury Hotels
Written by author Rachel Sherman
Published by University of California Press, January 2007
In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews an
"Sherman's insightful ethnography sheds light on the interactional dimension of symbolic boundaries and class relations as they are lived by luxury hotel clients and the workers who serve them. We learn how both groups perform class through emotion work a

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Contents Acknowledgments
Introduction: Luxury Service and the New Economy

1. "Better Than Your Mother": The Luxury Product
2. Managing Autonomy
3. Games, Control, and Skill
4. Recasting Hierarchy
5. Reciprocity, Relationship, and Revenge
6. Producing Entitlement Conclusion: Class, Culture, and the Service Theater

Appendix A: Methods Appendix B: Hotel Organization Appendix C: Jobs, Wages, and Nonmanagerial Workers in Each Hotel: 2000-2001
Notes References
Index

Title: Class Acts: Service and Inequality in Luxury Hotels

Manufacturer:

University Press

Item Number: 9780520247826

Publication Date: January 2007

Number: 1

Product Description: Full Name: Class Acts: Service and Inequality in Luxury Hotels; Short Name:Class Acts

Universal Product Code (UPC): 9780520247826

WonderClub Stock Keeping Unit (WSKU): 9780520247826

Rating: 3.5/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/78/26/9780520247826.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 6.000 cm (2.36 inches)

Heigh : 9.000 cm (3.54 inches)

Depth: 1.000 cm (0.39 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

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$99.99	Digital	Arrives between May 6 - Jun 5 Login to your account for a direct download. Some files are emailed from Dropbox. Continent $0.00 - World $0.00	WonderClub (9296 total ratings)

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Dan Belvin

reviewed Class Acts: Service and Inequality in Luxury Hotels on April 18, 2013

Class Acts

This book was far less interesting than I thought it would be, though it does make an important theoretical contribution blah blah.

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Class Acts: Service and Inequality in Luxury Hotels, In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews an, Class Acts: Service and Inequality in Luxury Hotels

Add Class Acts: Service and Inequality in Luxury Hotels, In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews an, Class Acts: Service and Inequality in Luxury Hotels to the inventory that you are selling on WonderClub

Add Class Acts: Service and Inequality in Luxury Hotels, In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews an, Class Acts: Service and Inequality in Luxury Hotels to your collection on WonderClub

Class Acts: Service and Inequality in Luxury Hotels Book

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