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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life Book

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life has a rating of 1.5 stars
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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
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  • Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life
  • Written by author Robin Leidner
  • Published by University of California Press, August 1993
  • Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact
  • Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on ex
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Acknowledgments
1Working on People1
2How Can Work on People Be Routinized?24
3Over the Counter: McDonald's44
4Orchestrating Optimism: Combined Insurance86
5Controlling Interests125
6Meanings of Routinized Work: Authenticity, Identity, and Gender178
7Conclusion214
Appendix 1. Researching Routinized Work233
Appendix 2. Revising the Script at Combined Insurance249
References257
Index271


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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

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Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

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