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Book Categories |
Acknowledgments | ||
1 | Working on People | 1 |
2 | How Can Work on People Be Routinized? | 24 |
3 | Over the Counter: McDonald's | 44 |
4 | Orchestrating Optimism: Combined Insurance | 86 |
5 | Controlling Interests | 125 |
6 | Meanings of Routinized Work: Authenticity, Identity, and Gender | 178 |
7 | Conclusion | 214 |
Appendix 1. Researching Routinized Work | 233 | |
Appendix 2. Revising the Script at Combined Insurance | 249 | |
References | 257 | |
Index | 271 |
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Add Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life to the inventory that you are selling on WonderClubX
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Add Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, Atting Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exact, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life to your collection on WonderClub |