Program Management for Improved Business Results Book

Preface.

Acknowledgements.

PART I. IT’S ABOUT THE BUSINESS.

1. Demystifying Program Management.

2. The Business Case for Program Management

3. Aligning Programs with Business Strategy.

Program Management in Practice: LorryMer IT.

4. Managing the Whole Product.

PART II. MANAGING THE PROGRAM.

5. The Program Team.

6. Program Definition and Planning.

7. Program Execution.

8. Program Processes.

Program Management in Practice:  The Budica Program.

PART III. PROGRAM MANAGEMENT METRICS AND TOOLS.

9. Program Management Metrics.

10. Strategic Program Management Tools.

11. Operational Program Management Tools.

Program Management in Practice: Using Tools on a Mercedes.

PART IV. THE PROGRAM MANAGER.

12. Program Manager Roles and Responsibilities.

13. Program Manager Core Competencies

Program Management in Practice: Spotlight Corp.

PART V. ORGANIZING FOR PROGRAM MANAGEMENT.

14. Transitioning to Program Management.

15. The Program Management Office.

Program Management in Practice:  Trust Corporation.

PART VI. INDUSTRY EXAMPLES.

Appendix A. American Shogun

Appendix B. ConSoul Software

Appendix C. Planet Orbitz

Appendix D. General Public Hospital.

Final Thoughts on Program Management.

Index.