Dinosaur Brains: Dealing with All Those Impossible People at Work Book

WHAT IS THE DINOSAUR BRAIN?
The Dinosaur Brain and Lizard Logic.
How the Dinosaur Brain Works.
THE RULES OF LIZARD LOGIC.
Get It Now!
The Triple F Response: Fight, Flight, or Fright.
Be Dominant!
Defend the Territory!
Get the Mate!
If It Hurts, Hiss!
Like Me, Good; Not Like Me, Bad.
USING LIZARD LOGIC.
Avoiding the Reptile Response.
Bad Moods and Internal Television.
Irritability.
Manipulation.
The Positive Uses of Anger.
Angry Clients.
The Customer Service Model.
Motivating Yourself and Your Employees.
Stress Is Not the Enemy.
Is Your Mind Out of Shape?
Long-Term Planning.
Making Waves.
It's Lonely at the Top.
The Captain Kirk Management Style.
The Mentor Relationship.
Why People Get Involved in Office Romances.
How to Save Yourself if Your Company Is ``One Big Happy Family''.
Corporate Juvenile Delinquents.
Dealing with Old Dinosaurs.
Labor and Management.
The Customer from Outer Space.
Gravity.
Habit and Ritual.
Management by Mind-Reading: The Case Against Bad Attitude.
How to Make Your Colleagues Mad at You.
Suggested Readings.
Index.