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Acknowledgments | ||
Introduction | ||
Ch. 1 | Our Worst Hour | 1 |
Ch. 2 | From Doughnuts to Diners | 11 |
Ch. 3 | My Introduction to Denny's | 19 |
Ch. 4 | Beginning Again | 35 |
Ch. 5 | The Promises We Made | 47 |
Ch. 6 | Leading the Way | 61 |
Ch. 7 | Training Our Employees to Be the Best | 77 |
Ch. 8 | Procurement: A Fair Share of the Business | 105 |
Ch. 9 | Our Franchisees Take Us Forward | 137 |
Ch. 10 | New People, New Directions | 167 |
Ch. 11 | Celebrating Success | 185 |
Index | 197 |
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