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Foreword | ||
Preface | ||
Acknowledgments | ||
Introduction | 1 | |
1 | Values and Vision | 15 |
2 | Lead People - Manage Things | 43 |
3 | Planning | 97 |
4 | Knowing and Understanding Processes | 153 |
5 | The Seven Quality Control Tools | 195 |
6 | Statistical Process Control Charts | 237 |
7 | The Seven Management and Planning Tools | 291 |
8 | Product Development Strategy | 327 |
9 | Product Improvement Strategies | 353 |
Appendix A | Statistical Tables | 411 |
Appendix B | Bibliography | 433 |
Appendix C | Glossary | 439 |
Index | 453 |
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Add Achieving the competitive edge, The old business process paradigms wrought by the Industrial Revolution are no longer tenable. TQM, continuous improvement, and other revolutionary new models that have arisen to take their place over the past several decades have proven to be stopgap m, Achieving the competitive edge to your collection on WonderClub |