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Book Categories |
| 1 | Human Resources - The Key to Service Quality | 1 |
| 2 | Communication | 21 |
| 3 | Leadership | 51 |
| 4 | Motivation | 79 |
| 5 | Conflict Resolution | 109 |
| 6 | Stress and Coping | 139 |
| 7 | Decision Making | 169 |
| 8 | Training Structure | 195 |
| 9 | Organization Development | 223 |
| 10 | Strategy Formulation and Planning for Implementation | 259 |
| Appendix Self-Assessment Scoring Keys | 295 | |
| Bibliography | 301 | |
| Glossary | 311 | |
| Index | 321 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Susan Fults
reviewed Human Resource Management in the Hospitality Industry on December 27, 2014
Human Resource Management in the Hospitality Industry
I did not read this cover to cover, but the chapters I did read were very informative and not too dry. It seems like a useful reference guide for human resources questions that new managers might have. Since I plan to go into management in the next year or so I intend to keep this textbook for quick advice on legalities and considerations when writing up an employee improvement plan, what to do if employees form a union and how to frame negotiations.
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