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Book Categories |
Introduction: The Need to Know Customers | 1 | |
Pt. I | Building the Value Segments | |
Overview: It Takes a System | 25 | |
Step 1 | Defining Your Corporate Objectives | 47 |
Step 2 | Collecting and Storing Your Data | 65 |
Step 3 | Assessing and Analyzing Your Data | 85 |
Step 4 | Placing People in Value Segments | 99 |
Pt. II | Implementation and Execution | |
Step 5 | Planning to Capture Value | 129 |
Step 6 | Organizational Magnification | 147 |
Step 7 | Marketing Execution | 165 |
Step 8 | Sales Execution | 189 |
Pt. III | Evaluation and Modification | |
Step 9 | Metrics | 217 |
Step 10 | Closing the Loop | 235 |
App: Resources | 253 | |
Index | 265 |
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