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Book Categories |
| Preface | ||
| Acknowledgments | ||
| Ch. 1 | Getting Focused | 1 |
| Ch. 2 | Structure | 35 |
| Ch. 3 | Problem and Work Management | 67 |
| Ch. 4 | Tracking | 101 |
| Ch. 5 | Toward Automation | 127 |
| Ch. 6 | Help Desk Tools | 153 |
| Ch. 7 | Measuring Performance | 181 |
| Ch. 8 | Marketing | 227 |
| Ch. 9 | Cost/Benefit Analysis | 269 |
| Ch. 10 | Outsourcing | 305 |
| Ch. 11 | Help Desk Case #1: Setup | 345 |
| Ch. 12 | Help Desk Case #2: Starting into Automation | 355 |
| Ch. 13 | Help Desk Case #3: Working Well | 363 |
| References and Further Reading | 367 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
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Add Running an Effective Help Desk : Planning, Implementing, Advertising, Improving, Outsourcing, Here is your one-stop source for all the advice, practical tips, and strategic guidance you need to cope with the increasing demand, diminishing budgets and staffs, and rapidly evolving technology that can overwhelm even the staunchest of Help Desk manage, Running an Effective Help Desk : Planning, Implementing, Advertising, Improving, Outsourcing to the inventory that you are selling on WonderClubX
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Add Running an Effective Help Desk : Planning, Implementing, Advertising, Improving, Outsourcing, Here is your one-stop source for all the advice, practical tips, and strategic guidance you need to cope with the increasing demand, diminishing budgets and staffs, and rapidly evolving technology that can overwhelm even the staunchest of Help Desk manage, Running an Effective Help Desk : Planning, Implementing, Advertising, Improving, Outsourcing to your collection on WonderClub |