Listening: The Forgotten Skill Book

The ideas this book is grounded upon are sound, but the author was prone to presenting long lists of 'shoulds' without solid examples of 'how you should'. I felt a bit lost at times and the information was often unclear. I did find some of the exercises helpful, but since it was a library book, I tended to skip those exercises that required me to write things out. The diagrams and flow charts did not help me understand the information clearly. I've read better books on this topic. In particular, I recommend Mark Goulston's 'Just Listen'. Also: Avoid the audiobook of 'Listening' - Madelyn Allen is a poor reader - nearly unintelligible - and the presentation is haphazard and unprofessional.