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List of Abbreviations
Pt. I Experience of the End-User 1
Ch. 1 Communications in a User Perspective 3
Ch. 2 The Convergence Culture Square 17
Pt. II Convergent Business Models 31
Ch. 3 Market Trends and Predictions 33
Ch. 4 Structures and Strategies 51
Ch. 5 Strategic Opportunities 75
Pt. III Technologies and Services 85
Ch. 6 Enabling Technologies 87
Ch. 7 Convergent Services and Systems 103
Pt. IV Business Processes in Convergent Communications Markets 115
Ch. 8 Management of Convergent Services 117
Ch. 9 New Business Opportunities 145
Ch. 10 Management of User Expectations 165
Ch. 11 Billing and Convergent Charging 177
Pt. V Convergence and Beyond 187
Ch. 12 Innovation and New Opportunities 189
Ch. 13 The Future of Communications 207
Index 225
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