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Foreword: The Generations of Knowledge Management xi
Preface xv
Acknowledgments xix
Chapter 1 The Human Touch 1
Why This Book? 2
Terminology and Definitions 7
Taking a Holistic View 10
Getting into the Flow 17
Case Study: ToolPool 18
Chapter 2 Getting started 23
Project versus Initiative 23
Team Structures 27
Strategy and Assessment 28
Big Bang or small 32
Chapter 3 Roles 39
Who Should introduce and Drive Knowledge Flow Management? 40
Who Should Worry about Knowledge Flow Management? 43
Knowledge intermediaries 50
Chapter 4 Basic Requirements for Successful Knowledge Flow Management 57
Passionate initiative Support 57
Culture 61
Trust 64
Executive Support 68
Multiple Drivers 71
Chapter 5 Driving for Success 75
Internal Marketing: The Myth of Build it and They Will Come 75
The Pulse 83
Keep It Simple 85
Go Global: The Power of Scaling 86
Motivation 88
What If Your Knowledge Takes a Walk? 90
Chapter 6 Barriers 93
Barriers Hindering the Flow 94
Knowledge Is Power: How Long? 97
Sharing Knowledge Takes Effort 98
I Need Two More Weeks 101
Less Can Be More 104
Legal Limitations 107
Chapter 7 The Technology Trap 111
Asset or Pointer? 115
Tools: Not Only Technology 118
CoPs 118
Skills Management 119
"Knowledge Bases" 121
Portals 122
Open Space Technology 124
Search 125
Stories 126
Knowledge Transfer Sessions 127
Chapter 8 Measure and Analyze 131
Measure to Get What You Want 136
Measuring Quality 138
Analyze Your Initiative 140
Feed It Back 145
Chapter 9 Knowledge Flow Management: The Next Generation 149
The Role of Web 2.0++ 149
Social Media Internally 152
What about 2020? 153
Special Roles and Jobs 154
Stone Age: Creativity Leap through Communities 155
Technical infrastructures 156
Chapter 10 Final Thoughts 163
Appendix A Key Success Factors 167
Appendix B Additional Resources 171
About the Author 173
Index 175
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Tim Green
reviewed Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work on May 02, 2013 Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work
In Connecting Organizational Silos: Taking Knowledge Flow Management to the Next Level with Social Media, Frank gives excellent guidance, insights, wisdoms, and lessons learned on Knowledge Management practices, processes, people and metrics. He uses examples to very effectively describe what worked and why. Having worked with Frank at SAS, I can confirm that he openly shares the relevant factors and does not leave-out any details. Frank's passion for knowledge management is clearly reflected in his writing style.
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Add Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work, Praise for Mastering Organizational Knowledge Flow How to Make Knowledge Sharing Work Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly , Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work to the inventory that you are selling on WonderClubX
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Add Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work, Praise for Mastering Organizational Knowledge Flow How to Make Knowledge Sharing Work Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly , Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work to your collection on WonderClub |