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Preface v
Introduction 1
1 Management Today 9
2 A Brief History of Management 22
3 What Radical Management Means 40
Part 1 The Seven Principles of Continuous Innovation
4 Principle #1: Delighting Clients 57
5 Principle #2: Self-Organizing Teams 89
6 Principle #3: Client-Driven Iterations 115
7 Principle #4: Delivering Value to Clients in Each Iteration 140
8 Principle #5: Radical Transparency 164
9 Principle #6: Continuous Self-Improvement 182
10 Principle #7: Interactive Communication 206
Part 2 Implementation
11 A River of Cascading Conversations 225
12 Epilogue 263
Appendix: Summary of Radical Management Practices 269
Notes 274
Acknowledgments 309
About the Author 313
Index 315
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