Don't Be That Boss: How Great Communicators Get the Most Out of Their Employees and Their Careers Book

Acknowledgments.

Introduction.

7:00 AM Connections Made and Missed Out of the Gate.

7:05 Forgetful Mike Lucks Out.

7:06 Dry Cleaners Disappointment for Chad.

7:25 AM Chad plays "The Big Man" in the Break Room.

7:50 Taratino Debate Outside Louis's Office.

7:55 Chad's Strikes Back at the West Coast Phil.

7:57 Mike's Picks Up the Phone.

8:00 AM Sales Rundown: Reality Behind the Numbers.

8:01 Chad Admires His Handiwork.

8:13 Mike Is Behind Schedule, Again.

8:15 Chad Would Die if He Knew About This Bet.

8:18 Wins and Losses for Mike's Team.

8:26 Chad Worries About Phil on the West Coast.

8:27 Jeanie Gets the Info to Mike.

8:27 The Numbers Mislead Chad.

8:52 Mike Busts Dave.

8:54 Chad is Still Sweating About the West Coast.

8:59 Mike Gives Louis a Leadership Lesson or Two.

9:00 AM Financial Reports: A Star Is Born.

9:01 West Coast Frustration for Chad.

9:10 West Coast Jeannie Comes Through.

9:13 Why Mike Likes the Financial Stuff.

9:14 Phil Blasts Back at Chad.

9:15 Mike Likes "Apples to Apples".

9:28 Chad Goes into Deep Thought.

9:30 Chad Makes a Good Catch.

9:53 Mike Invites Ellen to Mahogany Row.

10:00 AM Frustration and Satisfaction: Strategic Plan Update.

10:01 Lynn Gives Chad Some Breathing Room.

10:15 Kim, for Better or for Worse, Leads Mike's Planning Process.

10:16 Chad Delivers Vague Praise Way Too Early.

10:20 Mike's Team Discovers the Employees Want More.

10:45 Hits and Misses for Chad's Team.

11:00 AM Customer Standoff: Accept Real Blame but Never Fall on Your Sword.

11:05 Mike Readies Louis for Combat.

11:07 Chad Comes Up with "The Perfect Storm" Tactic.

11:15 Louis Takes the Early Hit.

11:16 The Customer's Not Buying What Chad and Jody Are Selling.

11:36 Denise Asks for More Than Louis Offers.

11:42 Chad Overplays the Apology Card.

12:00 PM: Chad Negotiates When Mike Doesn't Have To.

12:01 Chad Offers an Olive Branch.

12:06 Mike Finds the Shoe on the Other Foot.

12:15 Chad Makes His Case.

12:20 Mike Paints His Picture of the Future for Colleen.

12:35 James Starts to Negotiate; Chad Is Ready.

12:45 Colleen Weighs In.

12:46 James Accepts the Offer, but Makes One More Push.

12:54 Mike Makes the Offer.

1:00 PM Vendor Negotiations: Winning When You Don't Have the Strongest Hand.

1:03 Mike Preps Kim and Himself.

1:10 Chad and Randy Unveil Their Request.

1:21 Mike Lets Kim Take the Lead.

1:23 Chad Hands the Reigns to Randy, but Doesn't Let Go.

1:50 Mike Starts Asking Jonathan Questions.

1:52 Tracy Busts the Bubble.

2:00 PM Disciplining an Employee: Hit Them with Specifics or Don't Hit Them at All.

2:03 Chad Reaches out to Mike.

2:15 Mike Spells It Out for Gary.

2:18 Chad Follows Up with Lynne.

2:27 Gary Gets No Sympathy from Mike.

2:29 Chad Treads Very Lightly with Susan.

2:36 Mike Shows Gary What Success Looks Like.

2:43 Chad Completes the "Criticism Sandwich".

3:00 PM Employee Promotion: Supervisor Becomes Assistant Manager.

3:01 Chad Perceives a Silver Lining.

3:02 Mike Wastes No Words.

3:04 Tracy Blindsides Chad.

3:04 Mike Lays It Out for Lucy.

3:15 Chad Lays it On Way Too Thick.

3:32 Mike Writes a Personal Note.

4:00 PM: Chad's Production Meeting: Just the Facts Ma’am.

4:01 Chad Relinquishes Some Power.

4:06 Balancing Customer Demands with Profit Margin.

4:13 Simone Stands Strong…for a While.

4:28 Randy Changes the Routine.

4:39 Back to the Regular Routine.

4:47 Simone Comes Back with a Win.

4:55 Mike Asks for Chad to Return the Favor.

5:00 PM Mike's Production Meeting: Not Exactly Kumbaya, but Lots of Give-and-Take.

5:02 Chad Receives a Warm Welcome.

5:05 Lots of Great Info, but No Numbers.

5:15 Leslie Explains Why a Chore She Dislikes Has Helped Her.

5:30 Rebecca Needs to Work Harder.

5:40 Chad Thought He'd see More Backslapping.

6:00 PM After Work Downtime: Mike and Chad Hash It Out.

6:01 Chad Loosens Up.

6:15 Mike Starts In.

6:20 Chad Wants to Hear More.

6:30 Mike Owns Up to His Failures.

6:40 Mike Gives Chad a Lesson.

6:45 Chad Listens to Mike.