Auditing Leadership: The Professional and Leadership Skills You Need Book

Preface.

About the Author.

PART I PROFESSIONAL INTERACTION AND REFLECTION SKILLS.

CHAPTER 1 Where Are You Going?

Your Roles.

Your Mission.

Your Core Values.

Roles, Mission, Values: Tying It All Together.

Leadership Summary.

CHAPTER 2 Selling Number One.

Continuously Selling Yourself.

Your Brand.

Branding versus Selling.

Leadership Summary.

CHAPTER 3 Feedback Equals Money.

Sources of Feedback.

Performance Evaluations.

Feedback Is Contagious.

Specific Feedback Rocks!

A Feedback Culture Can Start with You.

Leadership Summary.

CHAPTER 4 The Audit Cheerleader.

Belief Is Mandatory.

Conflict Is Healthy.

Positivity Is Contagious.

Enemies Are Counterproductive.

Leadership Summary.

PART II NETWORKING SKILLS.

CHAPTER 5 Your Social Capital.

Social Capital.

Your Circle of Trust.

Strengthen Your Capital.

Leadership Summary.

CHAPTER 6 The First Step in Networking.

Networking Events.

Approach Networking as Relationship-Building.

Leadership Summary.

PART III TIME MANAGEMENT AND PERSONAL PRODUCTIVITY SKILLS.

CHAPTER 7 The Most Important Word to an Auditor.

Understand More by Asking “Why?”.

Teach Why.

Leadership Summary.

CHAPTER 8 The Problem with To-Do Lists.

To-Do Lists Can Create Guilt.

Create Action Lists.

Reconcile To-Do Lists with Goals.

Prioritization of To-Dos—It’s Impossible!

Leadership Summary.

CHAPTER 9 The Power of Time-Blocking.

Schedule Buffer Time.

Time-Block Commitments, or Say “No!”

Planning Your Day by Using Time-Blocking.

Time-Block Away Distractions.

Time-Block Yourself.

Leadership Summary.

CHAPTER 10 The Power of Routines.

Routines and Habits.

Identifying Proactive, Healthy Routines.

Multi-Fulfilling.

Give Them a Name.

Group Routines Require Group Buy-In.

Create Accountability Related to Your Routines.

Leadership Summary.

CHAPTER 11 Do You Train Your People to Interrupt You?

Interruption Dependence?

Are You Too Accessible?

Empower People More So They Interrupt You Less.

Leadership Summary.

CHAPTER 12 Do You Have Commitment Issues?

Be Aware of All Commitments.

Habitually Undercommit.

Leadership Summary.

CHAPTER 13 Reengineer Your E-mail Practices.

How Much Are You E-mailing?

Challenge E-mails without Substance.

What’s in an E-mail?

E-mail Subject Headers.

E-mail Body.

E-mail Habits of Others.

Processing E-mail.

How Often Should You Check E-mail?

Leadership Summary.

PART IV COMMUNICATION SKILLS.

CHAPTER 14 Effective Opining.

What Is Your Advice Process?

Unsolicited Advice.

Leadership Summary.

CHAPTER 15 Are You a Filler-holic?

Conversation Word Fillers.

Writing Word Fillers.

Leadership Summary.

CHAPTER 16 Why We Love PowerPoint Slides.

What Is Your Objective in Making a Presentation?

Present with the Audience in Mind.

Preparing a Presentation with Purpose.

Leadership Summary.

CHAPTER 17 One Way to Avoid Office Rage.

Your Confrontation Style?

Turn Anger into Problems and Solutions.

Leadership Summary.

PART V CLIENT RELATIONSHIP SKILLS.

CHAPTER 18 Who Is the Puppet Master?

Who Is Pulling the Strings?

The Single Biggest Opportunity to Improve Your Audit?

Stop Managing “Clients.”

The First Step in Client Management.

Stop “Managing” Clients.

Leadership Summary.

CHAPTER 19 What Hat Are You Wearing?

How Many Hats Are You Wearing?

Audit Your Audits.

Client Education.

Leadership Summary.

CHAPTER 20 Be Memorable.

Remind Clients of Your Value.

Create Stories.

Turn “Messing Up” into “Stepping Up”.

Let Clients Guide You.

Be Yourself.

One Client at a Time.

Leadership Summary.

PART VI TEAMBUILDING AND REFLECTION SKILLS.

CHAPTER 21 Prepare to Be Fired.

Prepare to Be Fired from the Very Beginning: Leadership Transition.

Add More Responsibilities.

They See, They Do.

Team Accountability.

Team Chemistry.

The “Open Door” Leader.

Teach Your Teams to Seek Complaints.

Ponder Your Future Often.

Leadership Summary.

CHAPTER 22 Now Where Are You Going?

Success Is a Mind-Set, Not a Finish Line.

Awareness Unlocks Who You Are.

What Are the Leadership Skills You Uncovered and Want to Develop?

Your Plan.

APPENDIX You Know You Are an Auditor When . . . .

Afterword and Acknowledgments.

Index.