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1 The National Context for Assessment 1
2 Starting at the Beginning: Mission-Driven Planning and Assessment 23
3 Assessing Institutional Effectiveness: Student Issues 47
4 A Core Issue in Institutional Effectiveness: Developing Sensible Measures of Student Learning 89
5 Maximizing Human and Fiscal Resources in Support of the Teaching/Learning Process 109
6 A Comparative Context for Examining Data on Teaching Loads and Instructional Costs 133
7 Measuring Administrative Effectiveness 157
8 Communicating Assessment Results 173
9 Where Do We Go From Here? 193
Appendix A University of Delaware College Selection Survey 207
Appendix B University of Delaware 2007 Study of Instruction Costs and Productivity, By Academic Discipline 215
References 227
Web-Based References 231
Resources for Further Reading 233
Index 235
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