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From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy Book

From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy
From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy, Fewer companies than ever are pure 'product' companies. As buyers demand more from suppliers in both consumer and B2B industries, companies in all sectors are struggling to surround their products with services and value-adds that will both attract and re, From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy has a rating of 4.5 stars
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From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy, Fewer companies than ever are pure 'product' companies. As buyers demand more from suppliers in both consumer and B2B industries, companies in all sectors are struggling to surround their products with services and value-adds that will both attract and re, From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy
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  • From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy
  • Written by author Laurie Young
  • Published by Wiley, John & Sons, Incorporated, June 2008
  • Fewer companies than ever are pure 'product' companies. As buyers demand more from suppliers in both consumer and B2B industries, companies in all sectors are struggling to surround their products with services and value-adds that will both attract and re
  • During the last thirty years, a wide range of product companies throughout the Western economies have considered moving into or setting up service businesses. Some have rejected the idea after careful consideration, some have wandered into competitive ser
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Book Categories

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Foreword     ix
Why products companies consider service business     1
Clarifying the strategic intent of the service business     33
The degree of change needed to set up a service business     71
First base: gaining a clear perspective of service markets     105
Creating the services to be sold in the new market     143
Altering the operations of a product company to provide services     175
Selling services     209
Marketing services instead of products     253
Positioning a product brand in a service market     307
In conclusion     335
References     345
Index     347


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From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy, Fewer companies than ever are pure 'product' companies. As buyers demand more from suppliers in both consumer and B2B industries, companies in all sectors are struggling to surround their products with services and value-adds that will both attract and re, From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy

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From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy, Fewer companies than ever are pure 'product' companies. As buyers demand more from suppliers in both consumer and B2B industries, companies in all sectors are struggling to surround their products with services and value-adds that will both attract and re, From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy

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From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy, Fewer companies than ever are pure 'product' companies. As buyers demand more from suppliers in both consumer and B2B industries, companies in all sectors are struggling to surround their products with services and value-adds that will both attract and re, From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy

From Products to Services: Insights and Experience from Companies Which Have Embraced the Service Economy

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