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Preface to the second edition | ||
Foreword | ||
1 | Introduction | 1 |
2 | Basic communication skills | 9 |
3 | The medical history | 26 |
4 | Giving information | 45 |
5 | Breaking bad news | 56 |
6 | Taking a sexual history | 73 |
7 | Communicating with patients from different cultural backgrounds | 85 |
8 | Guidelines on communicating with children and young people | 106 |
9 | Communication with a patient's family | 120 |
10 | Mistakes, complaints and litigation | 133 |
11 | Challenging consultations: special problems in doctor-patient communication | 141 |
12 | Communicating with patients and colleagues: learning more about how personal issues affect professional relationships | 163 |
App. A | Guidelines for using role-plays | 186 |
App. B | Guidelines for giving feedback | 188 |
App. C | Assessment of communication skills | 189 |
App. D | Presentation: hints and assessment | 194 |
Further reading | 196 | |
Index | 198 |
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