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From concept to customer Book

From concept to customer
From concept to customer, Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build yo, From concept to customer has a rating of 4.5 stars
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From concept to customer, Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build yo, From concept to customer
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  • From concept to customer
  • Written by author Jack B. Revelle,etc
  • Published by New York : Van Nostrand Reinhold, c1995., 1995/09/15
  • Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build yo
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Book Categories

Authors

Foreword
Preface
Ch. 1 Introduction
The Current Business Climate 3
The Management 2000 Model 5
The Business Enterprise 6
The Business Decision 14
Strategy of the Book 29
Ch. 2 Identifying the Opportunity 31
The Voice of the Customer 31
Market-and-Customer Research and Communication 37
The Marketing Project Decision 49
Ch. 3 The Business Decision 59
Work Breakdown Structure 59
Financial Decisions 63
Benchmarking 74
Ch. 4 Integrating Product Development 107
Concurrent Engineering 108
Teaming for IPPD 121
Ch. 5 Answering the Voice of the Customer 139
Defining Quality Function Deployment 140
Matrix Relationships 141
Five Phases of QFD 144
House of Quality 148
Technical Benchmarking 155
Matrix of Matrices 157
Ch. 6 Analyzing Communication Data 171
Data Collection for the 7 M&P Tools 172
Affinity Diagram 173
Interrelationship Digraph 178
Tree Diagrams 188
Matrix Diagram 190
Process Decision Program Chart (PDPC) 192
Arrow Diagram 196
Matrix Data Analysis Chart 200
Prioritization Matrix 203
Ch. 7 Building and Controlling Processes 215
The Nature of Processes 216
Process Design and Development 221
Process Control Charts 235
Process Capability 257
Ch. 8 Analysis of Quantitative Data 269
Data Tables 271
Cause-and-Effect Analysis 273
Pareto Analysis 281
Scatter Diagrams 285
Loss Function 291
Ch. 9 Design of Experiments 307
The Design and Improvement Process 308
Analysis of Variance 311
Classical Methods of DOE 322
Taguchi Quality Engineering 342
Shainin Statistical Engineering 366
Ch. 10 Business Process Reengineering 381
Business Process Reengineering (or is it Redesign?) 384
Appendix A Statistical Tables 421
Appendix B Bibliography 437
Appendix C Glossary 443
Index 461


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From concept to customer, Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build yo, From concept to customer

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From concept to customer, Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build yo, From concept to customer

From concept to customer

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From concept to customer, Repeat business. It's the core of a thriving business. But how do you create loyal customers in a competitive global market where products are often obsolete two years from conception? Listen to the voice of your customers, says Jack ReVelle, and build yo, From concept to customer

From concept to customer

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