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Book Categories |
Foreword | ||
Preface | ||
Ch. 1 | Introduction | |
The Current Business Climate | 3 | |
The Management 2000 Model | 5 | |
The Business Enterprise | 6 | |
The Business Decision | 14 | |
Strategy of the Book | 29 | |
Ch. 2 | Identifying the Opportunity | 31 |
The Voice of the Customer | 31 | |
Market-and-Customer Research and Communication | 37 | |
The Marketing Project Decision | 49 | |
Ch. 3 | The Business Decision | 59 |
Work Breakdown Structure | 59 | |
Financial Decisions | 63 | |
Benchmarking | 74 | |
Ch. 4 | Integrating Product Development | 107 |
Concurrent Engineering | 108 | |
Teaming for IPPD | 121 | |
Ch. 5 | Answering the Voice of the Customer | 139 |
Defining Quality Function Deployment | 140 | |
Matrix Relationships | 141 | |
Five Phases of QFD | 144 | |
House of Quality | 148 | |
Technical Benchmarking | 155 | |
Matrix of Matrices | 157 | |
Ch. 6 | Analyzing Communication Data | 171 |
Data Collection for the 7 M&P Tools | 172 | |
Affinity Diagram | 173 | |
Interrelationship Digraph | 178 | |
Tree Diagrams | 188 | |
Matrix Diagram | 190 | |
Process Decision Program Chart (PDPC) | 192 | |
Arrow Diagram | 196 | |
Matrix Data Analysis Chart | 200 | |
Prioritization Matrix | 203 | |
Ch. 7 | Building and Controlling Processes | 215 |
The Nature of Processes | 216 | |
Process Design and Development | 221 | |
Process Control Charts | 235 | |
Process Capability | 257 | |
Ch. 8 | Analysis of Quantitative Data | 269 |
Data Tables | 271 | |
Cause-and-Effect Analysis | 273 | |
Pareto Analysis | 281 | |
Scatter Diagrams | 285 | |
Loss Function | 291 | |
Ch. 9 | Design of Experiments | 307 |
The Design and Improvement Process | 308 | |
Analysis of Variance | 311 | |
Classical Methods of DOE | 322 | |
Taguchi Quality Engineering | 342 | |
Shainin Statistical Engineering | 366 | |
Ch. 10 | Business Process Reengineering | 381 |
Business Process Reengineering (or is it Redesign?) | 384 | |
Appendix A Statistical Tables | 421 | |
Appendix B Bibliography | 437 | |
Appendix C Glossary | 443 | |
Index | 461 |
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