Dynamic performance management Book

	Preface
	Acknowledgments
I	Introduction	1
1	The Struggle to Perform	3
	World-Class Manufacturing - What it Takes to Survive	3
	The Convergence - Pathway to Performance	4
	The Technology Trend	5
	The Quality Trend	9
	The Operation Craftsmanship Trend	11
	The Performance Measurement Trend	12
	The Convergence	16
II	The Technology Trend	19
2	Automation of Manufacturing Processes Before 1960	21
	Manual Control	22
	Mechanical Control	24
	Pneumatic Control Systems	25
	Electronic Systems	28
3	Automation Crisis After 1960	34
	The Computer in the Process Industries	36
	The Computer in Discrete Manufacturing	51
4	CIM - Noun or Verb?	55
	Background	55
	The CIM Movement	56
	The Drive Toward Communication Standards	58
	The CIM Focus	60
5	Technology for Manufacturing Performance	63
	Using an Automation Model to Analyze the Platforms	64
	CIM Implementations and the Model	66
	Filling the Gap	73
	DCSs and Programmable Control	73
	Real-Time Automation/Information Systems	76
	Effective Manufacturing Automation	79
III	The Quality Trend	81
6	The Quality Movement	83
	Producing Quality Products	84
	SQC in Manufacturing	88
7	SQC Fever	94
	The SQC Show	94
	SQC Fever in the Process Industries	95
	What are the Quality Indicators?	98
IV	The Operation Craftsman Trend	101
8	The Way of Labor	103
	The Resource War - A Global Market	103
	The Change in the Labor Force	104
	Labor and Education	105
	Labor and Computer Technology	109
	The New Craftsman	111
V	The Performance Measurement Trend	113
9	Manufacturing Performance Measurement	115
	Traditional Performance Measures	116
	Cost Management Systems	120
	Effective Manufacturing Performance Measurement	122
	Dynamic Performance Measures	124
VI	The Convergence	129
10	Dynamic Performance Management	131
	The Technology Trend and Dynamic Performance Measures	131
	The Quality Trend and Dynamic Performance Measures	133
	Dynamic Performance Measures and Operation Craftsmanship	135
	Dynamic Performance Measures and the Performance Measurement Trend	136
	The Goals of Dynamic Performance Management	137
	Dynamic Performance Measurement Structure	139
VII	The Path to World Class Manufacturing	141
11	Implementing Dynamic Performance Measures	143
	The Structured Methodology	144
	The Team Approach	151
12	Implementing the Management Structure For World-Class Manufacturing	153
	Dynamic Performance Management Versus Total Quality Management	157
	The Dynamic Performance Management Challenge	160
	Bibliography	162
	Index	169