Performance Management in Healthcare Book

1	Introduction : the challenge of performance improvement in health care	1
2	The learning organisation in the health care sector	9
3	Principles of performance management	21
4	Setting the scene	38
5	Teamwork and performance	61
6	Improving performance by improving processes and systems	75
7	The outcome quadrant	86
8	Patient variables and risk adjustment for the assessment of health outcomes	118
9	Standards and benchmarks	133
10	Feedback and presentation of outcomes	146
11	Performance improvement and disease management	163
12	Public disclosure of outcome data	193
13	Outcome measurement and scientific development of the field	206
14	Outcome management and performance improvement : reflections and future directions	216