More than Words Book

	Lists of illustrations and figures
	Preface
	Acknowledgements
1	What is communication?	1
1	How do we experience communication?	1
2	Why do we communicate?	7
3	What happens when we communicate?	14
2	Interpersonal communication	35
1	Means of contact	35
2	Making contact	45
3	Regulation of contact	53
4	Perception - of ourselves and others	55
5	Barriers to communication	64
6	Interpersonal skills	69
3	Communication in groups	81
1	What is a group?	81
2	Why do people join groups?	85
3	How do people behave in groups?	89
4	Communicating in groups	97
4	Communication in organizations	109
1	How do organizations operate?	109
2	Case studies and issues	123
5	Mass communication	135
1	A mass communication society	135
2	Interpreting the media	144
3	The media: particular examples	160
6	Communication and media skills	187
1	Getting started - a general strategy	188
2	Interpersonal skills	189
3	Writing skills	196
4	Taking photographs	202
5	Audio-visual production	209
	Glossary of communication terms	221
	Resources list for communication studies	227
	Index	235