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Book Categories |
List of illustrations | ||
Acknowledgements | ||
List of abbreviations | ||
Introduction | 1 | |
1 | Whither employment relations and hospitality? | 8 |
2 | Employment and work | 27 |
3 | The role of management in employment relations | 54 |
4 | Resourcing, development and fair treatment | 84 |
5 | Pay, reward and performance | 111 |
6 | Representation, participation and involvement | 138 |
7 | Employment law and dispute resolution | 170 |
8 | What do the workers think? | 196 |
9 | Conclusions and future issues | 225 |
App. 1 | Background characteristics of the WERS98 sample | 232 |
App. 2 | Employment relations practices and outcomes | 256 |
Notes | 269 | |
References | 276 | |
Index | 301 |
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