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List of illustrations | ||
Preface | ||
1 | The nature of interpersonal skills: a historical perspective | 1 |
2 | Developing interpersonal skills: a micro-skills approach | 19 |
3 | Awareness of self and others and the development of interpersonal competence | 32 |
4 | Listening | 48 |
5 | Listening to non-verbal messages | 71 |
6 | Questioning and the information-getting interview | 98 |
7 | Presenting information to others | 130 |
8 | Helping and facilitating | 157 |
9 | Asserting and influencing | 200 |
10 | Negotiating | 224 |
11 | Working with groups | 259 |
12 | Managing relationships more effectively | 291 |
Index | 301 |
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