Managing by Storying Around: A New Method of Leadership Book

	Introduction	xv
I.	A New Form of Leadership	1
1.	Management by Storytelling?	3
2.	Why Tell Stories?	7
3.	Leadership by Storying Around	10
4.	How to Story Around	12
5.	Is This Too Far Out?	15
II.	Stories to Inspire Self-Management	19
6.	The Cafeteria	21
7.	The Time Clock	23
8.	Production Bonus	25
9.	Sick Days	28
10.	The Blue-Tag Special	31
III.	Stories to Make People Brave and Wise	35
11.	Leaders Make Mistakes, Too	37
12.	The $5 Thank-you	40
13.	Be Yourself, But...	42
IV.	Stories About Core Values	45
14.	Lead Us Not into Temptation	47
15.	Our Promise to Fred Kemp	50
16.	The Cocktail Bomb	53
17.	The $125,000 Thank-you	55
18.	Surprise! There Are Twenty-four Hours in the Day	57
V.	Stories About Heroic People	61
19.	F-L-O-W-E-R-S Spells Pride	63
20.	Thanksgiving Day	65
21.	'Twas the Night Before Christmas	68
VI.	Stories to Kick-start Urgency	71
22.	[check mark]	73
23.	The Salesman Who Quit Selling	76
VII.	Stories That Make Our Policy Manual Obsolete	79
24.	T&E	81
25.	Organizational Charts and Job Descriptions	84
26.	Who's the Boss?	86
27.	Responsible Cheating	89
28.	Why Garfield Had to Die	91
VIII.	Stories About Dealing with Troublemakers	95
29.	Bozo Cancer	97
30.	The S.O.B.	99
31.	Did You Hear the Latest Rumor?	102
IX.	Stories to Honor Quality and Service	105
32.	Japanese Grocery Shopping	107
33.	You Get What You Pay For--or Do You?	109
34.	Quality Is in the Eye of the Beholder	112
35.	Sweetened Ice Tea	115
36.	Trash-Can Service	117
37.	"You Want It When?"	120
38.	Dr. Deming Would Be Proud	122
X.	Stories to Honor Partnerships	125
39.	The Endangered Buffalo	127
40.	It's Free for the Taking	129
41.	Train Your Vendors	131
XI.	Stories to Turn Us into Change-Gourmets	133
42.	"Shut Up and Eat Your M&Ms"	135
43.	Make Me a Copy	138
44.	Batteries, Batteries, Who's Got the Batteries?	141
45.	What We Learned from Our College "Scholarship" Program	143
XII.	Stories to Boost Creativity	147
46.	I'm Happy They're All Laughing at Me	149
47.	Our Toilet-Paper Secret	152
48.	The Resume	154
49.	Hurrah for Hollywood	156
XIII.	Stories to Make Everyone a Leader	159
50.	The Tin Box	161
51.	Business Is Serious Stuff	163
52.	You Never Get a Second Chance to Make a First Impression	167
53.	Promises Kept	170
54.	Friday Clean-Up Time	173
55.	Mopping the Shop Floor	175
56.	Go Directly to Jail--and Collect $200	178
XIV.	Stories to Inspire Innovation	181
57.	Mr. Iacocca, Meet Mr. Ghassayi	183
58.	Small Starts	186
59.	Don't Reinvent the Wheel	188
60.	K.I.S.S.	190
61.	We're Shameless Thieves	192
62.	Drilling Holes	194
XV.	Stories to Get People to Communicate About Things Worth Communicating About	197
63.	The Flasher	199
64.	Perception Is All that Counts	201
65.	Is the Grass Always Greener?	203
66.	Y CN'T U RD THIS?	206
67.	Small Words, Active Verbs	209
XVI.	Stories About Why Small Is Beautiful	211
68.	Red, White, and Blue	213
69.	The Throne	215
70.	Lites	217
XVII.	Stories About Finding New Sources of Profit	219
71.	Hidden Assets: Your Retirees	221
72.	Forty-five Years of Service	224
73.	Space: The Final Frontier	227
74.	The Golden Weed Award	230
75.	The $1.2-Million Maintenance Man	233
76.	Good Things Come in Small Packages	235
XVIII.	Stories About How to Tell Stories	237
77.	Glimpses into the Future	239
78.	A Story About Storytelling	241
79.	How to Write a Story	244
80.	Write Your Own Story Here	246