Managed Care and Modernization: A Practitioner's Guide Book

	Notes on contributors
	List of abbreviations
	Introduction: Managed care and modernization	1
Pt. 1	Contexts	5
1	Managed care at the crossroads	7
2	Managed care: an American practitioner's perspective	27
3	The NHS modernization agenda	45
Pt. 2	Managed care in practice	67
4	The new primary care is managed care	69
5	Evidence-based medicine in practice	88
6	Utilization management in primary and community care	110
7	Utilization management in acute in-patient care	124
8	Case management of 'at-risk' older people	140
9	Managed care and mental health	155
Pt. 3	Developing the managed care agenda	175
10	Benchmarking in healthcare performance management	177
11	Modernizing the healthcare workforce	200
12	The consumer - last but not least	215
	Index	226