Managing Quality and Standards Book

	Series editors' introduction
	List of figures and tables
	Preface
	Acknowledgements
1	Introduction: terms, principles and practices	1
2	Historical aspects of the quality debate	8
3	Quality assurance in post-secondary education: an international overview	22
4	Quality improvement in education environments	51
5	Linking quality management to planning	74
6	Benchmarking and best practice	98
7	Models to consider	121
8	Pulling the threads together	145
Appendix	Definition of terms	156
	Notes	161
	Bibliography	180
	Index	186