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List of Figures | ix | |
Preface | xi | |
Acknowledgements | xv | |
Part I | Introduction to Value Propositions | 1 |
Part II | The Future of Banking Services | 9 |
1 | Designing the Twenty-first-century Financial Institution for Value | 15 |
2 | The Future of Banking: E=mc[superscript 3] | 24 |
3 | Pervasive Computing: Really Getting to Know Your Toaster | 37 |
4 | Convergence and the Changing Landscape of Financial Services | 48 |
5 | eInsurance: Staking a Claim in the New World of Insurance | 58 |
6 | Capital Markets: Global Aspirations, Regional Values and Local Fears | 64 |
7 | Introducing eMarketplaces | 69 |
8 | Web Projects, Infrastructure and Value Propositions | 76 |
9 | Dot-com Lessons Learned: To Be or Not To Be, Value is the Question | 84 |
Part III | Global Viewpoints | 93 |
10 | Developing Trust, Brands and Services in African Banking | 101 |
11 | The Asian Advantage: A Modular Approach to Business Agility | 106 |
12 | Taiwanese Collaborative Product Commerce | 110 |
13 | Lifestyle Banking from Down Under | 114 |
14 | The European Synconomy | 118 |
15 | The Scandinavian Approach to mBanking | 123 |
16 | Eastern Europe Inc. Even Shakespeare said 'What's in a Name?' | 129 |
17 | Developing a Twenty-first-century Middle Eastern Financial Services Agenda | 142 |
18 | Diaspora Financial Services for Mobile Populations | 148 |
19 | Globalization: One Size Does Not Fit All | 151 |
Part IV | The Future of Payment Systems | 157 |
20 | An Evolution to the Exchange of Value | 163 |
21 | Anticipatory Technologies and Customer Centricity | 168 |
22 | Globalization, Social Adoption, International Regulation and the Evolution to Bankruptcy | 173 |
23 | Privacy: Big Brother Meets the Marketing Mavens | 179 |
24 | Valagents: Digital Indentured Servants in the Age of eMoney | 190 |
Part V | eMarketplaces: The New Frontier for Services | 197 |
25 | Introducing New Financial Products and Services | 199 |
26 | How to Approach the eMarketplace Space | 211 |
27 | The Evolution of eMarketplaces | 223 |
28 | Opportunities for Financial Institutions in eMarketplaces | 225 |
29 | Creating a Value Proposition | 229 |
30 | Developing Centres of Competencies | 233 |
31 | Selecting the Right Partners and Managing Relationships | 237 |
32 | Moving into Action | 240 |
Conclusion: Developing a Twenty-first-century Agenda | 242 | |
Notes | 245 | |
References | 254 | |
Index | 256 |
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