Supervision: Concepts and Practices of Management Book

1	Supervising in uncertain times	2
2	The managerial functions	40
3	Communication : the vital link in supervisory management	80
4	Motivational principles as applied to supervision	116
5	Solving problems : decision making and the supervisor	154
6	Positive discipline	184
7	Supervisory planning	228
8	Supervisory organizing at the departmental level	268
9	Labor unions and the supervisor	298
10	The supervisor and employee recruitment, selection, orientation, and training	334
11	Performance management : appraising, coaching, promoting, and compensating	372
12	Supervisory leadership and the management of change	422
13	Managing work groups : teamwork, morale, and counseling	458
14	Supervising a diverse workforce	492
15	Fundamentals of controlling	540
16	Resolving conflicts in the workplace	570