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Ch. 1 | Managing human resources through strategic partnerships | 1 |
Ch. 2 | Understanding the external and organizational environments | 39 |
Ch. 3 | Ensuring fair treatment and legal compliance | 81 |
Ch. 4 | HR planning for alignment and change | 127 |
Ch. 5 | Using job analysis and competency modeling | 173 |
Ch. 6 | Recruiting and retaining qualified employees | 215 |
Ch. 7 | Selecting employees to fit the job and the organization | 261 |
Ch. 8 | Training and developing a competitive workforce | 309 |
Ch. 9 | Developing an approach to total compensation | 361 |
Ch. 10 | Measuring performance and providing feedback | 407 |
Ch. 11 | Using performance-based pay to enhance motivation | 453 |
Ch. 12 | Providing benefits and services | 501 |
Ch. 13 | Promoting workplace safety and health | 539 |
Ch. 14 | Understanding unionization and collective bargaining | 577 |
App. A | HR manager position description, competencies, certification, test specifications, and salaries, incentives, and bonuses | 656 |
App. B | Statistics for managing human resources | 663 |
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