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| Preface | ||
| Acknowledgements | ||
| Ch. 1 | Overview of the ADR Universe | 1 |
| Ch. 2 | The Mediation Process | 16 |
| Ch. 3 | Mediator Skills | 30 |
| Ch. 4 | Getting to the Mediation Table | 40 |
| Ch. 5 | Preparation for the Mediation | 70 |
| Ch. 6 | Beginning the Mediation | 82 |
| Ch. 7 | Neutrality | 99 |
| Ch. 8 | Identification of Issues and Interests | 107 |
| Ch. 9 | The Negotiation Process | 116 |
| Ch. 10 | Finding a Resolution | 125 |
| Ch. 11 | Confidentiality | 139 |
| Ch. 12 | The Mediated Agreement | 163 |
| Ch. 13 | Closure and Follow-Up | 185 |
| Ch. 14 | Ethical Considerations | 189 |
| Ch. 15 | Quality Control | 202 |
| Ch. 16 | Specialized Applications of Mediation | 231 |
| Ch. 17 | Preventative and Creative Uses of Mediation: Derivative, Combined and Hybrid Processes | 244 |
| App. A. Materials for Mediation Role Plays | 253 | |
| App. B. Code of Professional Conduct | 260 | |
| App. C. Joint Code | 267 | |
| App. D. National Standards for Court-Connected Mediation Programs | 274 | |
| Index | 283 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
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