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Foreword | ||
Acknowledgments | ||
Introduction: Problem Solving and Uncertainty | 1 | |
Ch. 1 | The Problems of Problem Solving | 13 |
Ch. 2 | Choosing Problem-Solving Methods | 25 |
Ch. 3 | Problem Solving by Specialist Groups: Scientists, Lawyers, and Doctors | 41 |
Ch. 4 | Problem Solving and the Police | 59 |
Ch. 5 | Drug Dealers and Drug Barons as Problem Solvers | 75 |
Ch. 6 | Understanding the Drug Problem | 89 |
Ch. 7 | Tackling the Drug Problem: Governments as Strategic Planners | 103 |
Ch. 8 | Operational Guidelines for Problem Solving | 121 |
Ch. 9 | Different Groups with Different Problems | 133 |
Ch. 10 | Cyber Crime: A New Kind of Fraud | 149 |
Ch. 11 | Addressing Cyber Crime Problems | 169 |
Ch. 12 | Money Laundering: Where Drugs and Cyber Crime Meet | 185 |
Ch. 13 | The Challenges of Problem Solving | 197 |
Notes | 213 | |
Index | 223 |
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