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| Editors and Contributors | ||
| The Companies | ||
| The National Society for Quality Through Teamwork | ||
| The NSQT's Quality and Teamwork Awards | ||
| Foreword | ||
| Preface | ||
| Pt. 1 | The Michelin Excellence Award for Improvement Teams | |
| 1 | Glaxo Wellcome: 'Saying goodbye to a friend' while implementing reduced cost assembly | 3 |
| 2 | Denso Manufacturing UK: Improvement through teamwork | 17 |
| 3 | RHP Precision Bearings: Mission Impossible: zero tolerance of defects and reworkings | 41 |
| 4 | Britannia Airways: Wombats recharge their batteries through continuous improvement | 51 |
| 5 | NSK Bearings Europe: Double Sided Designers and 'No Sweat Again' | 69 |
| 6 | Kennametal Hertel Ltd: Continuous improvement to reduce waste and add value throughout the business | 91 |
| Pt. 2 | The VarityPerkins European Quality Award | |
| 7 | Case United Kingdom Limited: A transformation to a world class centre of excellence | 107 |
| 8 | The Savoy Group: Achieving excellence through training and development | 125 |
| 9 | Legal & General Assurance Society: Breaking the mould of the traditional insurer | 143 |
| 10 | Legal & General Assurance Society: Stimulating opportunities for improving sales and marketing | 161 |
| 11 | Magnox Electric pic: 'Brains off the peg' - quality improvement initiatives | 181 |
| 12 | Land Rover Vehicles: The quality journey | 197 |
| Pt. 3 | The Wedgwood NHS Team of the Year Award | |
| 13 | Yorkhill NHS Trust: 'What's up Doc?' - the Bugs Bunny Project | 217 |
| Pt. 4 | Corporate Quality Perspectives from North America | |
| 14 | Sears Canada and Andersen Consulting: Quality partners focused on value creation | 233 |
| Index | 247 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Luke Schwarz
reviewed Quality Improvement: Teamwork Solutions from the UK and North America on February 11, 2015
Quality Improvement: Teamwork Solutions from the UK and North America
Wie een compleet handboek met een stapsgewijs beschreven aanpak om te veranderen verwacht, komt bedrogen uit (is misschien ook te blauw). Het boek biedt daarentegen wel inzichten in de dynamiek rond veranderen. Het gelezene moet bij mij nog wel bezinken. Ik vond het wel boeiend om te lezen en heeft me wel geholpen om de kleurentheorie te doorgronden. Het is volgens mij inderdaad wel een handig handvat. Veel theoriën, maar ook praktijkvoorbeelden die e.e.a. goed illustreren en de theorie onderbouwen. 4 Sterren omdat het wel een standaard werk is, en niet voor niets.
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