The Social Work Interview: A Guide for Human Service Professionals Book

Contents Introduction xiii I. General Orientation and Basic Concepts of Interviewing and Communication, 1
1. The Interview in Social Work, 3
2. The Interview as Communication, 27
3. Listening: A Basic Communication Skill, 49
II. Sequential Phases in the Interview Process and Associated Techniques, 63
4. Introductory Phase, 65
5. Beginning the Interview: First Phase Objective — Establishing a Relationship, 99
6. Problem Exploration Phase, 135
7. Developmental Phase: Problem-Solving Interventions, 173
8. Developmental Phase: More Problem-Solving Interventions, 205
9. Developmental Phase: Questions and Questioning Techniques, 235
10. Termination, Recording, and Evaluation, 271
III. Some Special Problems in Interviewing, 285
11. Nonverbal Communication, 287
12. Cross-Cultural Interviewing, 321
13. Some Problematic Interviews: The Involuntary Adult Client and the Sexually Abused Child, 355
IV. The Essence of the Good Interviewer, 387
14. The Competent Interviewer, 389
Appendix: Transcribed Interview and Critique, 407
References, 425
Index, 447