Implementing Change: Patterns, Principles and Potholes Book

Ch. 1	Implementing change : patterns, themes, and principles	2
Ch. 2	Developing professional learning communities and understanding organizational culture	18
Ch. 3	Systems thinking : interconnections of parts that make a whole	41
Ch. 4	Diffusion : communication and change agents	63
Ch. 5	Organization development : problem solving and process consultants	82
Ch. 6	Clarifying the change : innovation configurations	110
Ch. 7	Understanding feelings and perceptions about change : stages of concern	133
Ch. 8	Exploring the use of innovations : levels of use	158
Ch. 9	Describing what change facilitators do : interventions	184
Ch. 10	Defining change facilitator style : different approaches produce different results	207
Ch. 11	Constructing understanding of change : intervention mushrooms	231
Ch. 12	Implementing change : applications, implications, and reflections	254
App. 1	Stages of concern questionnaire	279
App. 2	SoCQ quick scoring device	283
App. 3	Levels of use of the innovation	285
App. 4	Six dimensions of change facilitator style	288