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Lesson 1: Barriers to Communication.
Lesson 2: Opening and Closing Interactions.
Lesson 3: Paraphrasing Skills.
Lesson 4: Empathizing Skills.
Lesson 5: Giving Feedback and Clarifying Skills.
Lesson 6: Directing and Questioning Skills.
Lesson 7: Cultural and Gender Filters.
Lesson 8: Interpretation and Confrontation Skills.
Lesson 9: Reframing and Allowing Silence Skills.
Lesson 10: Self-Disclosing and Assertive Responding Skills.
Lesson 11: Resolving Conflict Skills.
Lesson 12: Integration of Skills and Crisis Intervention.
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