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Preface | ||
Acknowledgments | ||
Pt. 1 | The People Capability Maturity Model: Background, Concepts, Structure, and Usage | 1 |
1 | The Process Maturity Framework | 3 |
2 | Overview of the People CMM | 15 |
3 | People CMM Process Areas | 29 |
4 | The Architecture of the People CMM | 45 |
5 | Interpreting the People CMM | 57 |
6 | Using the People CMM | 73 |
7 | Experience with the People CMM | 91 |
Pt. 2 | Process Areas of the People Capability Maturity Model | 109 |
The Managed Level: Maturity Level 2 | 111 | |
The Defined Level: Maturity Level 3 | 209 | |
The Predictable Level: Maturity Level 4 | 325 | |
The Optimizing Level: Maturity Level 5 | 433 | |
Pt. 3 | Appendices | 493 |
A: References | 495 | |
B: Acronyms | 503 | |
C: Glossary of Terms | 507 | |
D: Practice-to-Goal Mappings for People CMM Process Areas | 519 | |
Index | 573 |
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