Performance Appraisals in Business Industry: Keys to Effective Supervision Book

I read this book when the issue of poverty and humanitarian high on the agenda of both Africa and Asian countries - once worked for Oxfam and CARE the two NGOs mentioned in the book and also with UN that is the focus of discussion throughout the chapters within I have to admit that I'm not at all surprised on the facts that were revealed in the book. Bureucracy, one precription fits all attitude, insensitivity, arrogance of the service providers are all common disease that we can find anywhere. UN may have a good system but to run it effectively they need the right people and unfortunately just like in many other giant organisation, NGOs alike, right people not always sit in the right place... the result? disaster and failure...