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Prologue Introduction Chapter 1: Human Service Delivery Organizations: Dead or Alive?
Chapter 2: "I Gotta Get out of This Place": Workplace Stress as a Threat to Public Health Chapter 3: When Terror Becomes a Way of Life Chapter 4: Parallel Processes and Trauma-Organized Systems Chapter 5: Lack of Basic Safety Chapter 6: Loss of Emotional Management Chapter 7: Organizational Learning Disabilities, Organizational Amnesia, and Decision-Making Under Stress Chapter 8: Miscommunication, Conflict, and Organizational Alexithymia Chapter 9: Authoritarianism, Disempowerment, and Learned Helplessness Chapter 10: Punishment, Revenge, and Organizational Injustice Chapter 11: Unresolved Grief, Reenactment, and Decline Chapter 12: Restoring Sanctuary: Organizations as Living, Complex Adaptive Social Systems References Index
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