Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business Book

Acknowledgments

About the Authors

Preface

Introduction 1

It's the Individual That Matters 1

The Model 3

A Simpler Way to Innovate and Design 4

About This Book 5

PART I Creation of a Design Strategy

Chapter 1 Set the Stage for Success 9

Designing the Intangible 9

New Rules of Competition 10

A New Perspective on Design 11

Overcoming the Hurdles 12

Psycho-Aesthetics: An Integrated Approach to Innovation and Design 13

The Importance of Emotion---and Action 15

Chapter 2 Enable Your Stakeholders 19

New Stakeholders, New Process 20

Why It Doesn't Happen Naturally 21

Essential Ingredients for Alignment 22

Process in Action---Amana 24

An Accurate Diagnosis 25

A New Focus on Consumer Testing 26

Building Confidence, Building Success 28

Moving Forward 29

Creating Meaning 30

Chapter 3 Map the Future 33

Designing for Tomorrow's Markets Today 37

Experience Mapping Guides the Way 38

Mapping Emotions 40

Engaging Interactivity 42

Mapping Out the Possibilities 44

Strategy Based on Understanding 47

Experience Mapping and the Power of Design 47

Chapter 4 Personify Your Consumer 51

Redesigning an Icon 51

Personas---The Mask of the Consumer 53

Personas Fuel Intelligent, User-Centric Design 54

What Goes into a Persona 56

What You Get Out of Personas 58

Using Personas to Guide Design 60

Mapping Personas 61

Getting a Handle on the Right Design 64

A Fresh Perspective 67

Chapter 5 Own the Opportunity 71

On a Wing and a Startup Prayer 71

Understanding a Changing Landscape 72

Finding the Opportunity for Follow-Up 74

A Market Winning Strategy 78

Opportunity Is Where You Find It 79

The Benefits of Mining the Gaps 79

Unearthing the Opportunity 82

Choosing the Right Opportunities 85

The True Power 87

Part I Conclusion 91

Amana 94

Flip Cam 95

JBL Professional 96

Vestalife 97

PART II Implementation and Consumer Experience

Chapter 6 Work the Design Process 101

From a Guitar Stand to a Guitar 102

Set Up a War Room 103

Uncovering Aspirations (of Guitar Players) 104

Get Started---Fast 105

The Role of Experts/Lead Users 106

Back to the Consumer 110

Sustainable Solution to Sound Quality 111

Optimized Ergonomics for a Better Playing Experience 112

The Final Result 113

Personalized Experience 113

The Importance of Execution 114

Channeling Our Learning 116

Designing a New Way to Market 117

Competing by Helping Others Win 118

Finding a Balance 120

Chapter 7 Engage Emotionally 121

The Importance of Belonging 122

Beyond First-Mover Advantage to "First-Connector" Advantage 124

The Hero's Journey 125

Why We Still Need Heroes 126

Calling Out the Benefits of a Design 128

Motivating Behavior Change 128

Boosting Memory and Recall 128

The Creation of Heroes 130

What It Takes to Make a Hero 133

Basic Quadrant (Lower Left) 133

Artistic Quadrant (Upper Left) 134

Versatile Quadrant (Lower Right) 134

Enriched Quadrant (Upper Right) 135

Winning Through Creating Heroes 135

Chapter 8 Reward Your Consumer 139

Putting It All Together 139

Greening the Landscape 140

Enable Your Stakeholders 142

Map the Future 143

Personify Your Consumer 144

Own the Opportunity 146

Work the Design Process 148

Engage Emotionally 150

Reward the Consumer 153

Part II Conclusion 157

Afterword 161

Endnotes 165

Bibliography 171

Index 177