Supervision Today! Book

Pt. I	Introduction	1
1	The Supervisor's Job and Challenges for the 21st Century	2
Pt. II	Planning and Control	32
2	Supervisory Planning and Time Management	34
3	Designing and Implementing Controls	62
4	Solving Problems and Making Decisions	98
5	Total Quality Management	132
Pt. III	Organizing, Staffing, and Employee Development	161
6	Organizing an Effective Department	162
7	Acquiring the Right People	194
8	Appraising Employee Performance	226
9	Developing Your People	262
Pt. IV	Stimulating Individual and Group Performance	289
10	Motivating Your People	290
11	Providing Leadership	320
12	Communicating Effectively	348
13	Managing Groups and Work Teams	378
Pt. V	Coping with Workplace Dynamics	405
14	Managing Conflict and Politics	406
15	Managing Change and Stress	436
16	Counseling Employees	466
17	Disciplining Employees	492
18	The Supervisor's Role in Labor Relations	516
Pt. VI	Personal Development	543
19	Managing Your Career	544
	Learning More on Your Own	A-1
	Glossary	B-1
	Index	C-1