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High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage
Acknowledgments xv
About the Author xx
Chapter 1 Flying a Business 1
Chapter 2 The Approach: An Overview 9
Chapter 3 The Bureaucracy of Compliance 21
Chapter 4 High Performance of Excellence 33
Chapter 5 Regulation and Compliance 45
Chapter 6 The Man Versus The Money 57
Chapter 7 Focusing on the Wrong Target 69
Chapter 8 Secret Sauce 81
Chapter 9 Value, Customer Satisfaction, Profit 95
Chapter 10 The Solution: Defining and Sustaining Value 109
Chapter 11 Operational Excellence 123
Chapter 12 Services 135
Chapter 13 The Price 147
Chapter 14 Systems Thinking and Process Engineering 161
Chapter 15 Operational Excellence, Take 2 177
Chapter 16 Sanity Checks and Fringe Concepts 191
Chapter 17 Finishing Touches 203
Chapter 18 Back to the Future: A Retrospective 217
Index 237
The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts
The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency
Preface xii
Introduction xiv
Chapter 1 The Power of Completion 1
Chapter 2 Communication Is King 27
Chapter 3 Fix the Processes 45
Chapter 4 Waste Management 69
Chapter 5 Managing Your Resources 87
Chapter 6 Budget Control 105
Chapter 7 Don’t Be Afraid of Risks 129
Chapter 8 Synergy in Management 157
Chapter 9 Tamper-Proof Training 171
Chapter 10 The Weakest Link 187
Chapter 11 Organizing for Efficiency 205
Chapter 12 Managing Change 217
Bibliography 239
Index 241
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Add Tools and Tactics for Operations Managers (Collection), A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price! 3 authoritative eBooks bring together today's most valuable new operations m, Tools and Tactics for Operations Managers (Collection) to the inventory that you are selling on WonderClubX
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Add Tools and Tactics for Operations Managers (Collection), A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price! 3 authoritative eBooks bring together today's most valuable new operations m, Tools and Tactics for Operations Managers (Collection) to your collection on WonderClub |