Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices Book

Preface .......................................................................................................xv

Introduction Different Methods for Different Purposes..................1

Part I Six Sigma Methodology Overview: Choosing the Right

Approach to Address the Requirements

Section 1 Define-Measure-Analyze-Improve-Control (DMAIC)....13

Section 2 Lean and Lean Six Sigma ....................................................29

Section 3 Design for Six Sigma (DFSS)...............................................45

Section 4 Six Sigma for Marketing (SSFM) ........................................67

Part II Six Sigma Tools and Techniques: Choosing the Right

Tool to Answer the Right Question at the Right Time

The Six Sigma Encyclopedia of Business Tools and Techniques .....115

Summary Tool Matrix............................................................................115

A Activity Network Diagram (AND) - 7M Tool . . . . . . . . . . . . . 127

Affinity Diagram - 7M Tool..........................................................136

Analysis of Variance (ANOVA)...................................................142

Arrow Diagram..............................................................................159

B Benchmarking................................................................................160

Box Plots–Graphical Tool ...........................................................165

Brainstorming Technique .............................................................168

C Capability Analysis .......................................................................173

Cause-and-Effect Diagram - 7QC Tool .......................................173

Cause-and-Effect Prioritization Matrix ......................................188

Cause and Prevention Diagram ..................................................198

Checklists - 7QC Tool....................................................................204

Conjoint Analysis ..........................................................................207

Control Charts - 7QC Tool............................................................217

Cost/Benefit Analysis...................................................................238

Critical Path Method (CPM) ........................................................242

Critical-to-Quality (CTQ) .............................................................242

D Data Collection Matrix..................................................................248

Design of Experiment (DOE).......................................................250

Dotplot ............................................................................................280

F Failure Modes and Effects Analysis (FMEA).............................287

5-Whys ............................................................................................305

Fault Tree Analysis (FTA).............................................................309

Fishbone Diagram - 7QC Tool .....................................................316

Flowchart - 7QC Tool ....................................................................316

G Gantt Chart.....................................................................................317

GOSPA (Goals, Objectives, Strategies, Plans and Actions)......320

Graphical Methods........................................................................323

H Histogram - 7QC Tool...................................................................330

House of Quality (HOQ) ..............................................................335

Hypothesis Testing........................................................................335

I Interrelationship Diagram - 7M Tool..........................................369

K KJ Analysis .....................................................................................375

M Market Perceived Quality Profile (MPQP) ................................390

Matrix Diagrams - 7M Tool..........................................................399

Measurement System Analysis (MSA).......................................412

Monte Carlo Simulation ...............................................................431

Multi-vari Chart.............................................................................439

N Normal Probability Plot ...............................................................444

P Pareto Chart - 7QC Tool................................................................445

PERT (Program Evaluation and Review Technique) Chart ....453

Poka-Yoke .......................................................................................462

Porter’s 5 Forces ............................................................................464

Prioritization Matrices - 7M Tool ................................................470

Process Capability Analysis.........................................................486

Process Decision Program Charts (PDPC) - 7M Tool ...............515

Process Map (or Flowchart) - 7QC Tool .....................................522

Pugh Concept Evaluation and Selection....................................534

Q Quality Function Deployment (QFD).........................................543

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R RACI Matrix (Responsible, Accountable, Consulted,

Informed)........................................................................................554

Real-Win-Worth (RWW) Analysis...............................................560

Regression Analysis ......................................................................571

Risk Mitigation Plan......................................................................601

Rolled Throughput Yield..............................................................610

Run Chart - 7QC Tool....................................................................611

S 7M - Seven Management Tool .....................................................615

7QC - Seven Quality Control Tool...............................................616

Sampling.........................................................................................618

Scatter Diagram - 7QC Tool .........................................................640

Scorecards.......................................................................................653

SIPOC (Supplier-Input-Process-Output-Customer).................663

SMART Problem & Goal Statements for a Project Charter .....665

Solution Selection Matrix .............................................................672

Stakeholder Analysis ....................................................................681

Statistical Tools...............................................................................684

Stratification - 7QC Tool ...............................................................697

SWOT (Strengths-Weaknesses-Opportunities-Threats)...........699

T Tree Diagram - 7M Tool ................................................................712

TRIZ.................................................................................................715

V Value Stream Analysis ..................................................................727

Voice of Customer Gathering Techniques..................................737

W Work Breakdown Structure (WBS) .............................................753

Y Y = f (X) ...........................................................................................758

Part III Best Practices Articles

The Anatomy of Quality Loss in a Product ...............................PDF:763

The Anatomy of Variations in Product Performance ...............PDF:777

Benchmarking–Avoid Arrogance and Lethargy.....................PDF:789

Building Strength via Communities of Practice and Project

Management...................................................................................PDF:799

Complex Organizational Change Through Discovery-based

Learning .........................................................................................PDF:827

Lean Six Sigma for Fast Track Commercialization

High Risk-High Reward, Rapid Commercialization:

PROCEED WITH CAUTION! .....................................................PDF:835

Listening to the Customer First-Hand; Engineers Too ............PDF:851

The Practice of Designing Relationships....................................PDF:873

A Process for Product Development...........................................PDF:887

Selecting Project Portfolios using Monte Carlo Simulation and

Optimization ..................................................................................PDF:921

Part IV Appendixes

Appendix A Statistical Distribution Tables...................................939

Appendix B Glossary.......................................................................951

Appendix C References ...................................................................979

Index ........................................................................................................981