Your Attitude is Showing Book

PART I: UNDERSTANDING YOURSELF

1. You Can’t Escape Human Relations

Case 1: Reality

2. Human Relations Can Make or Break You

Case 2: Adjustment

3. Hold On to Your Positive Attitude

Case 3: Credit Blues

4. When People Step on Your Attitude

Case 4: Bounce Back

PART II: RELATIONSHIPS WITH OTHERS

5. Vertical and Horizontal Working Relationships

Case 5: Decision

6. Your Potential and Productivity–A Closer Look

Case 6: Message

7. The Winning Combination

Case 7: Insight

8. Your Most Important Working Relationship

Case 8: Choice

9. Understanding the Nature of Relationships

Case 9: Currency

PART III: MAXIMIZING YOUR RELATIONSHIPS

10. Your Success as a Team Player

Case 10: Controversy

11. Emotional Intelligence: Managing Stress, Frustration, and Aggression

Case 11: Frustration

12. Restoring Injured Relationships

Case 12: Restoration

13. Attitudes Among Culturally Diverse Co-Workers

Case 13: Communication

PART IV: Building Your Career

14. Succeeding in a New Job or Assignment

Case 14: Nonprofessional

15. Initiation Rites–Coping with Teasing and Testing

Case 15: Confrontation

16. Absenteeism and Human Relations

Case 16: Balance

17. Avoiding Six Common Human-Relations Mistakes

Case 17: Motivation

18. Business Ethics, Rumors, and the Confidence Triangle

Case 18: Dilemma

PART V: SUCCESS AT EXPANDING YOUR ASSETS

19. Goal Setting and Your Attitude

Case 19: Conflict

20. Strategies for Advancing Your Career

Case 20: Preference

21. Keeping a Positive Attitude Through Plateau Periods and Reorganizations

Case 21: Change

22. When You Are Tempted to Scramble

Case 22: Interview

23. Attitude Renewal

Case 23: Focus

24. Leadership/Management: Your Career on the Move

Case 24: Sensitivity