The Truth about Managing People Book

Preface     vii
The Truth About Hiring
Forget traits; it's behavior that counts     1
Realistic job previews: what you see is what you get     5
Tips for improving employee interviews     9
Brains matter; or when in doubt, hire smart people     13
Don't count too much on reference checks     17
When in doubt, hire conscientious people!     21
Hire people who fit your culture: my "good employee" is your stinker!     25
Manage the socialization of new employees     79
The Truth About Motivation
Why many workers aren't motivated at work today     33
Happy workers aren't necessarily productive workers!     37
Telling employees to do their best isn't likely to achieve their best     41
Not everyone wants to participate in setting their goals     45
Professional workers go for the flow     49
When giving feedback: criticize behaviors, not people     53
You get what you reward     57
It's all relative!     61
Ways to motivate low-skill, low-pay employees     65
There's more to high employee performance than just motivation     69
The Truth About Leadership
The essence of leadership is trust     73
Experience counts! Wrong!     77
Most people Think they know what good leaders look like     81
Effective leaders know how to frame issues     85
You get what you expect     89
Charisma can be learned     93
Make others dependent on you     97
Adjust your leadership style for cultural differences, or when in Rome...     101
When leadership Isn't important     105
The Truth About Communication
Hearing isn't listening     109
Choose the right communication channel     113
Listen to the grapevine     117
Men and women do communicate differently     121
What you do overpowers what you say     125
The Truth About Building Teams
What we know that makes teams work     129
2 + 2 doesn't necessarily equal 4     133
One bad apple spoils the barrel     137
We're not all equal: status matters!     141
Not everyone is team material     145
The Truth About Managing Conflicts
The case For conflict     149
Beware of groupthink     153
How to reduce work-life conflicts     157
Negotiating isn't about winning and losing     161
The Truth About Designing Jobs
Not everyone wants a challenging job     165
Four Job-design actions that will make employees more productive     169
The Truth About Performance Evaluation
Annual reviews: the best surprise is no surprise!     173
Don't blame me! The role of self-serving bias     177
The case for 360-degree feedback appraisals: more Is better!     181
The Truth About Coping with Change
Most people resist any change that doesn't jingle in their pockets!     185
You Can teach an old dog new tricks     189
Use participation to reduce resistance to change     193
Some Final Thoughts About Managing Behavior
First impressions do count!     197
People aren't completely rational: don't ignore emotions!     201
Employee turnover can be a good thing     205
Beware of the quick fix     209
References     213
About the Author     231